Terms of Service

Effective Date: March 11, 2025

Welcome to AF One Solutions (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our delivery services, website, and any related services (collectively, the “Services”). By using our Services, you agree to these Terms.

1. Services Overview

We provide courier and delivery services to individuals and businesses. By using our Services, you confirm that you are at least 18 years old and legally capable of entering into this agreement.

2. User Responsibilities

By using our Services, you agree to:

• Provide accurate and complete delivery details.

      • Ensure that all deliveries comply with local laws and regulations.

• Not send prohibited items, including hazardous materials, illegal substances,

stolen goods, or perishable items without proper packaging.

• Pay all applicable fees as outlined at the time of booking.

• Be available or ensure the recipient is available to receive the delivery.

3. Pricing and Payments

• All delivery fees are dynamically calculated based on distance, urgency, and other factors.

• Payments must be made at the time of booking using our accepted payment methods, including Stripe.

• We do not store payment details; transactions are securely processed through Stripe.

• Any additional fees due to incorrect addresses, failed delivery attempts, or waiting time may be charged to the customer.

4. Cancellations and Refunds

• Orders canceled before dispatch may be eligible for a partial refund.

• Orders canceled after dispatch are non-refundable.

• If we are unable to complete a delivery due to incorrect information or recipient unavailability, a reattempt fee may apply.

5. Limitation of Liability

• We will make reasonable efforts to ensure timely delivery but do not guarantee delivery times.

• We are not responsible for delays due to unforeseen circumstances, such as weather, traffic, or third-party disruptions.

• Our liability for lost or damaged items is limited to the lesser of (a) the declared value of the item or (b) $100, unless additional insurance was purchased.

6. Prohibited Uses

You agree not to:

• Use our Services for any unlawful activities.

• Attempt to tamper with or misuse our platform.

• Send items that are illegal, hazardous, or restricted under applicable laws.

7. Third-Party Services

We use third-party services such as Stripe for payments and Shipday for order management. Their terms and policies apply to those aspects of the Services.

8. Termination

We reserve the right to suspend or terminate your access to our Services at our discretion if you violate these Terms.

9. Dispute Resolution

• Any disputes will first be addressed through customer support.

• If unresolved, disputes will be handled through mediation or arbitration in Palm Beach County, Florida.

10. Changes to These Terms

We may update these Terms at any time. Continued use of our Services after changes means you accept the revised Terms.

11. Contact Us

If you have questions about these Terms, contact us at:

AF One Solutions

Info@afonesolutions.com

6901 Okeechobee Blvd Suite D5 1007

West Palm Beach, FL 33441